Privacy Policy and Notice (Follco.com)
- Version Number: 1.1
- Creation Date: April 2019
- Notice Owner: Follco.com
The purpose of this document is to provide you as our data subject with a statement regarding the Data Protection and Privacy practices and obligations of Follco Limited, [the Organisation] and an explanation of your rights as a data subject. This Notice applies to our business practices, our websites (Websites), which are accessible from www.follco.com and its sub-domains, as well as any associated mobile applications (Mobile Apps) owned and controlled by the Organisation. As the Organisation is established in the Republic of Ireland, this document is written in the vein of Irish Data Protection Law, as Follco Limited falls under the jurisdiction of the Irish Data Protection Commission.
This Privacy Policy and Notice sets out what Personal Data we collect and process about you in connection with the services and functions of the Organisation. We will inform you of the following:
- where we obtain the data from,
- what we do with that data,
- how we comply with the data protection rules,
- who we transfer data to and
- how we deal with individuals’ rights in relation to their Personal Data.
All our representatives, which include employees and contractors, are required to comply with this Privacy Policy and Notice when they process Personal Data on our behalf.
Please note that we may disclose individuals’ information to trusted third parties for the purposes set out and explained in this document. We require all third parties to have appropriate technical and operational security measures in place to protect your Personal Data, in line with applicable Data Protection and Privacy Laws. We will not disclose personal information to any third party without your consent or on one of the grounds listed herein, except in incidences where an individual is potentially at risk or where the law requires it. We are not responsible for the content or the privacy notices for any websites that we provide external links to.
We need to demonstrate accountability for our data protection obligations. This means that we must be able to show how we comply with the applicable Data Protection and Privacy Laws, and that we have in fact complied with the laws. We do this, among other ways, by our written policies and procedures, by building data protection and privacy compliance into our systems and business rules, by internally monitoring our data protection and privacy compliance and keeping it under review, and by acting if our representatives, including employees or contractors, fail to follow the rules. We also have certain obligations in relation to keeping records about our data processing.
These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy and Notice periodically to make sure that you understand how any personal information you provide will be used.
Applicable Data Protection and Privacy Laws
The Organisation must comply with the data protection and privacy principles set out in the relevant Data Protection and Privacy Law. Data Protection and Privacy Laws provide rights to individuals with regard to the use of their Personal Data by organisations, including ourselves. The applicable Data Protection and Privacy Laws govern all activities we engage in with regard to our collection, storage, handling, disclosure and other uses of Personal Data. Compliance with the applicable Data Protection and Privacy Laws is a legal obligation. In addition, our compliance with the Data Protection and Privacy Laws helps individuals to have confidence in dealing with us and helps us to maintain a positive reputation in relation to how we handle personal information.
Currently, the following laws apply to the Organisation:
| State and/or Country of Incorporation | Applicable Law |
| Ireland | · General Data Protection Regulation (EU Regulation 679/2016)
· Data Protection Act 2018 · Regulations flowing from DPA 2018 · Data Protection Acts 1988 as amended in 2003, sections not repealed · ePrivacy Regulations 2011 implementing EU Privacy and Electronic Communications Directive 2002/58/EC on Privacy and Electronic Communications, otherwise known as ePrivacy Directive (ePD) |
| United Kingdom | · General Data Protection Regulation (EU Regulation 679/2016)
· Data Protection Act 2018 · Regulations flowing from DPA 2018 · Data Protection Act 1988, sections not repealed · Privacy and Electronic Communications (EC Directive) Regulations 2003 implementing EU Privacy and Electronic Communications Directive 2002/58/EC on Privacy and Electronic Communications, otherwise known as ePrivacy Directive (ePD) |
Identity of the Data Controller and Contact Details
“Data Controllers” are the people who or organisations which determine the purposes for which, and the manner in which, any Personal Data is processed, who/which make independent decisions in relation to the Personal Data and/or who/which otherwise control that Personal Data.
Within the structure of the Organisation, this role is fulfilled by several companies which will vary depending on your relationship with the Organisation (whether it be as a customer, shareholder, contractor or any other relevant relationship). The relationships depicted generally below are governed by agreements peripheral to this Notice, but under which this Notice might be incorporated.
| Follco Limited – Ireland | Follco Limited – Ireland | |
| Activity and/or Accounts on Follco Platforms | Data Controller | Data Processor |
| Client and/or Customer Lists – B2B and B2C* | Data Controller | Data Controller |
| Employees and Suppliers* | Data Controller | Data Controller |
| Commercial Transactions* | Data Controller | Data Controller |
| Consumer Transactions* | Data Controller | Data Controller |
| Arbitration and Dispute Resolution | Data Controller | Data Controller |
Our Data Protection Co-Ordinator can be contacted as follows to answer queries relating to this structure:
- Email: support@follco.com
- Post: Cul Na Greine, Crossbarry, Innishannon, Co. Cork, Ireland
How and Why We Collect Personal Data
The data we collect from you will be used in accordance with the purposes outlined in this Privacy Policy and Notice.
| Categories of Data | Purpose/Activity | Possible Lawful Basis for Processing |
| Name and Contact Details | To manage our relationship with you as our customer, supplier, contractor or shareholder | Performance of a contract with you |
| Name and Contact Details (Gender & DOB) | Electronic account creation and/or management | (a) Performance of a contract with you
(b) Necessary to comply with our legal obligation |
| Name and Contact Details | To send you marketing material | (a) Necessary for our legitimate interests (ensure sales continue)
(b) Consent |
| Name and Contact Details | Use the Personal Data that you provide on our web forms and questionnaires | Necessary steps to prior to entering into a contract with you |
| Name, Contact Details, CV, Emergency Contact | For employment purposes | (a) Necessary to comply with our legal obligation
(b) Performance of a contract with you |
| Name and Contact Details | Notifying you about changes to our terms or this policy | Necessary to comply with our legal obligation |
| Name and Contact Details | Asking you to leave a review or take a survey | Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| Name and Contact Details; IP Address | To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
| IP Address | To use data analytics to improve our website, products/services, marketing, customer and investor relationships and experiences | Necessary for our legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| Name and Contact Details | To respond to your enquiry, feedback or complaint | (a) Necessary to comply with a legal obligation
(b) Performance of a contract with you |
| Name and Contact Details; Invoices | To comply with our tax obligations. | Necessary to comply with a legal obligation. |
At times we may be required to process special category data. You will be notified of this at the data collection point. We will only process special category data on one of the following grounds:
- Explicit Consent – The individual has given their clear and unambiguous explicit consent.
- Legal obligation related to employment – The processing is necessary for the purposes of carrying out a legal obligation and exercising specific rights of the organisation or of the individual in the field of employment, social security law or for a collective agreement.
- Vital interests – The processing is necessary to protect the vital interests of the individual or of another person where the Data Subject is physically or legally incapable of giving consent.
- Not-for-Profit bodies – The processing is carried out in the course of the legitimate activities, with appropriate safeguards by the Not-for-Profit body and on condition that the processing only relates to members or related persons, or to former members of the body, or to persons who have regular contact with it in connection with its purposes and the Personal Data is not disclosed outside that body without consent.
- Public Information – the processing relates to Personal Data which is manifestly made public by the individual.
- Legal Claims – The processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.
- Substantial public interest – The processing is necessary for reasons of substantial public interest.
- Healthcare – The processing is necessary for the purposes of preventive or occupational medicine, (i.e., healthcare purposes), for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of EU or Irish law, or pursuant to contract with a health professional and is subject to suitable safeguards.
- Public Heath- The processing is necessary for reasons of public interest purposes and is subject to suitable safeguards.
- Archiving – The processing is necessary for archiving scientific or historical research purposes or statistical purposes and based on EU or Irish law.
We will only collect criminal conviction data where it is appropriate given the nature of your role and where the law permits us.
By consenting, where this is the appropriate grounds, to our processing your Personal Data in line with this Privacy Policy and Notice you are giving us permission to process your Personal Data specifically for the purposes identified.
You may withdraw consent at any time by providing an unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify withdrawal of consent to the processing of Personal Data relating to you. If you have any queries relating to withdrawing your consent, please contact our Data Protection Co-Ordinator using the contact details set out below.
Withdrawal of consent shall be without effect to the lawfulness of processing based on consent before its withdrawal.
Existence of Automated Decision-Making
Automated Decision-Making refers to a decision which is taken solely on the basis of automated processing of your Personal Data. This means processing using, for example, software code or an algorithm, which does not require human intervention. As profiling uses automated processing, it is sometimes connected with automated decision-making. Not all profiling results in automated decision-making, but it can do. As a responsible company, we do not use automatic decision-making or profiling.
We may use your Personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. At the point at which you provide us with your Personal Data you will be asked whether you wish to receive any marketing communications from us. You may withdraw this consent at any time.
We will not share your Personal Data with any third party for marketing purposes unless we have your explicit consent to do so.
You may object to direct marketing by using the contact details herein or links present in communications to opt-out of direct marketing.
Technical Information We Collect on Our Website
“Non-Personal Data”. Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This non-Personal Data comprises information that cannot be used to identify or contact you. We will collect this from you when you visit our website and accept cookies.This information includes standard information from you (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our website (such as the web pages viewed and links clicked).Our use of cookies to process information is explained within this Notice.
This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful.
Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your account registration, purchases and communications. Most web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
We use cookies to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal information.
Certain information in relation to web usage is revealed via our internet service provider who records some of the following data. The information we receive depends upon what you do when visiting our site:
- The logical address of the server you are using.
- The date and time you access our site.
- The pages you have accessed and the documents downloaded.
- The previous Internet address from which you linked directly to our site.
- Some of the search criteria you are using
How we may use this technical information
Aggregate cookie and tracking information may be shared with third parties.
The technical information is used to allow us to improve the information we are supplying to our users, to find out how many people are visiting our sites and for statistical purposes.
Some of the above information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, inform us on future design and layout specifications, and help us make our site more user friendly.
We will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. We will only use the technical information for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, are not “Personal Data” within the meaning of the GDPR.
We may use trusted third parties as data processors. We require all third parties to have appropriate technical and operational security measures in place to protect your Personal Data, in line with applicable Data Protection and Privacy Laws. Any such organisation or individual will have access to personal information needed to perform these functions but may not use it for any other purpose.
Specifically, we need to have written agreements in place with all our data processors and, before we sign each agreement, we need to have vetted and be satisfied with the processor’s data security. The agreements also need to contain specific clauses that deal with data protection.
We use the following categories of data processors in the course of our business:
- Cloud Service Provider, Cloud-based Support Services, Cloud-based Email Notification Services.
- Professional Service Providers such as Lawyers, Solicitors and Accountants.
- Human Resources Applications.
- Financial Transaction Providers.
These categories may be updated from time to time and for an updated list of categories of data processors you should check this Privacy Policy and Notice periodically.
We may pass on your details if we are under a duty to disclose or share a Data Subject’s Personal Data in order to comply with any legal obligation, or in order to enforce or apply any contract with the Data Subject or other agreements; or to protect our rights, property, or safety of our employees, customers, or others. This includes reporting information about incidents (as appropriate) to the law enforcement authorities and responding to any requirements from law enforcement authorities to provide information and/or Personal Data to them for the purposes of them detecting, investigating and/or prosecuting offences or in connection with crime sentencing.
Other than the above, we will not disclose personal information to any third party without your consent except in incidences where an individual is potentially at risk or where the law requires it.
Information Received from Third Parties
Generally speaking, we do not receive information from Third Parties. The Organisation allows businesses to register accounts on the online platform as well as consumers, separately. The Organisation may upload or capture Personal Data of potential customers or existing customers on the platform. Businesses warrant before capture that they have the correct permission to process your data into their account. We are not responsible for obtaining your permission or consent to process your data when we act as the Data Processor for these businesses.
When we transfer your Personal Data out of the EEA, we ensure an adequate degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between the Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.
We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for and generally for up to seven (7) years afterwards or otherwise permitted by applicable laws. We may also retain your information during the period needed to complete our legitimate business operations, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Security of your Personal Data
We take appropriate security measures against unlawful or unauthorised processing of Personal Data, and against the accidental loss of, or damage to, Personal Data.
We have put in place procedures and technologies to maintain the security of all Personal Data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures himself. In addition, we have appropriate written agreements in place with all our data processors.
We maintain data security by protecting the confidentiality, integrity and availability of the Personal Data, defined as follows:
- Confidentiality means that only people who are authorised to use the data can access it.
- Integrity means that Personal Data should be accurate and suitable for the purpose for which it is processed.
- Availability means that authorised users should be able to access the data if they need it for authorised purposes.
We follow strict security procedures in the storage and disclosure of your Personal Data, and to protect it against accidental loss, destruction or damage. We use third party vendors and hosting partners to provide the necessary hardware, software networking, storage, and related technology required to run. The data you provide to us is protected using modern encryption, intrusion prevention, and account access techniques.
Situations may arise where it is necessary to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our organisation provided that the third party agrees to adhere to the terms of the Privacy Policy and Notice and provided that the third party only uses your Personal Data for the purposes that you provided it to us. The Personal Data transferred will be limited to that which is absolutely necessary. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
As an organisation, we do not allow children to use our services, transact on our platforms or be employed.
If you would like to make use of our services and you are not yet 18 years old, we require that an adult is present when you register. Where consent is required to process your Personal Data as a child, we will obtain that consent from the adult who is authorised to give the consent on your behalf.
You must be at least 18 years old to create an account and engage in activities and transactions on our digital and social media. By creating an account or engaging in activities or transactions on our digital and social media, you affirm that you are at least 18 years old and are fully able to enter and comply with our regular Terms of Use and this Privacy Policy and Notice. If we are notified or learn that a child has submitted Personal Data to us through our digital or social media, we will delete such Personal Data.
What are the data protection rules
This Notice aims to ensure compliance with the rules as found in relevant Data Protection and Privacy Laws. We aim to comply with the following in the EU:
- Lawfulness, fairness and transparency – Personal data must be processed lawfully, fairly and in a transparent manner.
- Purpose Limitation. Personal data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
- Data minimisation – Personal Data must be adequate, relevant and limited to what is necessary in relation to purposes for which they are processed.
- Accuracy – Personal data must be accurate and, where necessary, kept up to date. Inaccurate Personal Data should be corrected or deleted.
- Retention – Personal data should be kept in an identifiable format for no longer than is necessary.
- Integrity and confidentiality – Personal data should be kept secure.
- Accountability – An important change for Data Controllers. Under the GDPR, we must not only comply with the above six general principles, but we must be able to demonstrate that we comply by documenting and keeping records of all decisions.
Under certain circumstances, by law you have the right to:
- Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
- Request access to your personal information (commonly known as a “Data Subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
We have appointed a Data Protection Co-Ordinator to monitor compliance with our data protection obligations and with this Notice and our related policies. If you have any questions about this Notice or about our data protection compliance, please contact the Data Protection Co-Ordinator.
Data subjects must make a formal request for Personal Data we hold about them or otherwise to exercise their data protections rights whether to make an access request or otherwise by contacting our Data Protection Co-Ordinator who will respond to the request within 30 days.
We are obliged to comply with exceptions to your requests where laid out in law. Such exceptions relate to health data, disclosures that would be likely to cause serious harm to your physical or mental health or emotional condition and opinions given in confidence.
Our Data Protection Co-Ordinator can be contacted as follows:
- Email: support@follco.com
- Post: Cul Na Greine, Crossbarry, Innishannon, Co. Cork, Ireland
Your Right to Lodge a Complaint
You as the Data Subject have the right to complain at any time to a data protection supervisory authority in relation to any issues related to our processing of your Personal Data. We are regulated for data protection purposes by the Irish Data Protection Commission.
You can contact the Data Protection Commission as follows:
Use their website www.dataprotection.ie
Phone: +353 57 8684800 or +353 (0)761 104 800
Email: info@dataprotection.ie
Address: Data Protection Office – Canal House, Station Road, Portarlington, Co. Laois, R32 AP23. Or 21 Fitzwilliam Square Dublin 2. D02 RD28 Ireland.
Changes to the Privacy Policy and Notice
Any changes to this Privacy Policy and Notice will be posted on this website and served to you in an appropriate way before your Personal Data is processed so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Policy and Notice, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether we use your information in the new manner.
