Before Follco, Cortell’s communications were disjointed leading to a poor partner experience. Since implementing Follco, they have seen an increase in productivity and revenue performance from their partners.
Based in Cork, Cortell Technologies provides Business Telephone Systems from NEC, Yeastar or Panasonic along with ongoing sales and support to the Munster province in Ireland. They also can provide Hosted Telephone Systems on a dedicated VOIP network.
Before Follco, Cortell’s communications were incredibly disjointed. As Director of Cortell Technologies, Gerard Healy puts it, “As we are primarily supplying and supporting many professional industry sectors across Munster, we were managing numerous communication channels.”
These communication channels included everything from inbound emails, support tickets, mobile & social media platform messaging, to outbound phone calls, callouts, and some marketing campaigns.
Naturally, these communication processes lead to serious inefficiencies within the business and were starting to impact revenue.
“Unfortunately, we weren’t providing our partners with enough value and it was clear our employees were becoming dissatisfied with our previous disconnected communication process,” said Gerard.
With Follco, we have a seen an increase in office productivity, and revenue, because we can now share & host sensitive company info with our approved partners
Partner Experience (PX) is a measure that businesses can use to gauge the health and profitability of their various partner or reseller relationships.
Ensuring strong PX can drive sales, boost partner satisfaction, strengthen partner relationships, enhance your reputation and find it easier to offer more effective support.
These were all goals Cortell Technologies wanted to achieve. As Gerard Healy notes,
“we really wanted to improve our company processes to be more efficient and we wanted to utilise our cloud services more.
This meant we were looking to support and communicate with our partners via one channel, that was private, that promoted our brand, services, and reduced our call outs.”
Luckily, Cortell Technologies found Follco. Our partner experience platform provides vendor’s established partners with access to resources and services that would not typically be available for them, or more difficult to access, otherwise.
Gerard agrees, saying
“we now use Follco to share agreements, user manuals, promotions, additional services and support. We have a seen an increase in office productivity, and revenue, because we can now share & host sensitive company info with our approved partners”.
